Once the order has been placed, you will receive an email to confirm the order. A confirmation email will then be sent as soon as Magnet Truck Parts receive the order. One of the executives from the team will then notify you of your order status.

Products that are not available (Out of Stock) on the website cannot be ordered. You are able to click on the ‘Notify Me’ to receive an email notification. Alternatively, you can call our Magnet Truck Parts store to get help with stock availability.

Usually, once your order is dispatched, we are unable to cancel, add or modify the order. If an error has been made while ordering or your circumstances change, please contact our Customer Service Team. To assist in your enquiry please ensure you quote your Customer Order Number. This can be found on your Order Confirmation.

We endeavour to fulfil orders as quick as possible, however some orders may get delayed if:

• The address had no-one to sign for the parcel.
• In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
• An incorrect or incomplete address is provided during checkout.
• Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
• Occasionally if a particular product is in high demand, we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.